Refund policy
RETURN & REFUND POLICY
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may request a return within 14 days of receiving your order.
Return Conditions:
- Items must be unused, in original packaging, and in the same condition as received.
- Proof of purchase is required.
- Certain items such as personalized or hygiene products may not be eligible for return.
Refund Process:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping Costs:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
Damaged or Incorrect Items:
If you receive a damaged or wrong product, please contact us within 48 hours of delivery with photos. We will resolve the issue as quickly as possible.
Order Cancellation:
Orders can be cancelled within 12 hours after purchase. After this period, orders may already be processed and cannot be cancelled.
Contact Us:
For any questions regarding returns or refunds, please contact us at:
support@todoshopier.com